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SHEET L-01 · TERMS OF SERVICEFULCRUM VDC, LLCREV A
Terms of Service

The rules for using Fulcrum VDC.

Effective May 29, 2026.

These Terms of Service ("Terms") are a legal agreement between you, and the company or organization you represent ("you," "your"), and Fulcrum VDC, LLC ("Fulcrum VDC," "we," "us," "our"). They govern your use of the Fulcrum VDC website, the Fulcrum Hub web application, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Our desktop applications (such as QR Splitter) are also governed by the End-User License Agreement, and our handling of your data is described in the Privacy Policy. Both are incorporated into these Terms by reference.

1. Eligibility & authority

You must be at least 18 years old to use the Service. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that entity to these Terms, and "you" includes that entity.

2. Accounts

You need an account to use most of the Service. You agree to provide accurate information and to keep it current. You are responsible for safeguarding your credentials and for all activity under your account. An account may have multiple users with different roles (owner, admin, member); the account owner and admins are responsible for managing their users and for charges incurred by the account. Notify us promptly of any unauthorized use.

3. Acceptable use

You agree not to, and not to allow others to:

  • use the Service unlawfully, or to infringe or violate the rights of others;
  • interfere with, disrupt, or attempt to gain unauthorized access to the Service, other accounts, or our systems;
  • circumvent or attempt to circumvent authentication, licensing, usage metering, billing, rate limits, or security measures;
  • probe, scan, or test the vulnerability of the Service without our written permission;
  • resell, sublicense, or provide the Service to third parties except as expressly permitted;
  • upload malware or use the Service to transmit unlawful, infringing, or harmful content.

4. Plans, billing & payment

Paid products require a Fulcrum Hub account and include a time-limited free trial (its length varies by product and is shown at sign-up). After the trial, paid use is offered per product as metered (pay-per-use, billed monthly in arrears), prepaid (credit packs purchased up front), or a per-seat subscription (billed on a recurring basis). Free products require no account; downloading them asks only for an email address so we can deliver the file and send important updates. Current pricing is shown in the Hub at the time of purchase.

  • Payment processing. Payments are processed by Stripe; by purchasing you also agree to Stripe's terms. We do not store full payment-card numbers.
  • Metered. You authorize us to charge your payment method for usage accrued during each billing period.
  • Prepaid. Credit packs are one-time purchases. Credits do not expire while your account is active. Except where required by law, prepaid credits are non-refundable and have no cash value.
  • Subscriptions. Per-seat subscriptions renew automatically each billing period until canceled. Canceling stops future renewals; fees already billed are non-refundable except where required by law.
  • Taxes. Stated prices exclude taxes; you are responsible for any applicable taxes.
  • Cancellation. You may cancel a metered or subscription plan at any time through the billing portal; cancellation stops future charges. You remain responsible for charges already accrued.
  • Failed payment. If a charge fails, we may suspend or limit access until the balance is resolved.
  • Price changes. We may change pricing prospectively with reasonable notice. Changes do not affect credits you have already purchased.

5. Your content & data

You retain ownership of the files and data you process and the account information you provide ("Your Content"). You grant us a limited license to host, process, and transmit Your Content solely to operate and improve the Service. You are responsible for having the rights to Your Content and for its lawful use. Our collection and use of account, usage, device, and download data is described in the Privacy Policy.

6. Intellectual property

The Service, including the website, Fulcrum Hub, our software, and the Fulcrum VDC name, logo, and brand, is owned by Fulcrum VDC and its licensors and is protected by intellectual-property laws. Except for the limited rights expressly granted to you, we reserve all rights. You may not use our marks without prior written permission.

7. Third-party services

The Service relies on third parties (for example, Stripe for payments and email/hosting providers for delivery). We are not responsible for third-party services, and their availability or terms may affect the Service.

8. Availability & changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features at any time. We may also require you to update desktop software to a supported version to continue using it.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE. YOU ARE RESPONSIBLE FOR VERIFYING OUTPUT BEFORE RELYING ON IT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FULCRUM VDC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) US $100.

11. Indemnification

You agree to indemnify and hold harmless Fulcrum VDC from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, Your Content, or your breach of these Terms or violation of law or the rights of others.

12. Suspension & termination

You may stop using the Service at any time. We may suspend or terminate your access for non-payment, suspected abuse, violation of these Terms, or detected tampering, and may deactivate accounts that are inactive or in breach. On termination, your right to use the Service ends; accrued payment obligations and Sections 5–6 and 9–11 survive.

13. Governing law & venue

These Terms are governed by the laws of the State of Michigan, USA, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Michigan, and you consent to their jurisdiction.

14. Changes to these Terms

We may update these Terms. Material changes take effect when we post the updated Terms with a new effective date; for significant changes we will make reasonable efforts to notify account owners. Continued use of the Service after changes take effect constitutes acceptance.

15. Miscellaneous

These Terms, together with the EULA and Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control.

16. Contact

Questions about these Terms: reach us through our contact form.